ASWAR.IO Service Agreement

1. Description of Service

By accessing or using the Services, Customer agrees to be bound by this Agreement. If you act on behalf of an organization, you represent you have authority to bind that organization. ASWAR provides a managed Identity & Access Management (IAM) platform powered by Keycloak (the “Services”). Features may include, without limitation:

• Single Sign-On (SSO)
• OAuth2 and OpenID Connect integrations
• User and organization management
• Administrative and user dashboards
• Theming and customization

Services are offered under subscription tiers shown at https://aswar.io/pricing.

2. Plans

• Starter (Free): Shared cluster, limited users, community support only, no SLA.
• Scale (Paid): Dedicated cluster, higher user capacity, 99.9% uptime SLA, email/chat support.
• Premium (Paid): Advanced features, priority support, custom theming/extensions, 99.99% uptime SLA.

Provider may modify features, limits, or pricing with reasonable notice as described in Section 14.

3. Term & Renewal

This Agreement commences on the Effective Date and continues for the Subscription Term specified in the Order Form. Paid annual subscriptions automatically renew for successive one-year terms. Monthly subscriptions (if offered) renew monthly. Either party may terminate in accordance with Section 11.

4. Fees & Payment

Fees for paid subscriptions are shown on the pricing page or Order Form. Payments are due in advance (monthly or annually) in the currency specified. All amounts exclude taxes; Customer is responsible for VAT/GST and other applicable taxes. Late payments may incur interest of 1.5% per month or the maximum permitted by law. Provider may suspend Services for overdue invoices after notice.

5. Customer Responsibilities

• Provide accurate registration and billing information.
• Maintain account and credential security.
• Use the Services lawfully and in compliance with this Agreement.
• Not attempt to gain unauthorized access or disrupt Provider systems.

6. Acceptable Use

• Use Services for illegal, harmful, or abusive purposes.
• Introduce malware or attempt to interfere with operation.
• Resell or sublicense Services without Provider’s prior written consent.

7. Intellectual Property

Customer retains ownership of Customer Data. Provider retains all rights, title, and interest in the Services, software, and related IP. Customer grants Provider a non-exclusive, worldwide, royalty-free license to use Customer Data solely to provide and improve the Services.

8. Data Protection & Privacy

Provider processes Customer Data in accordance with applicable privacy laws (including GDPR where applicable). A Data Processing Addendum (DPA) is available at https://aswar.io/dpa or on request. Provider implements reasonable technical and organizational measures. Provider will notify Customer of security incidents affecting Customer Data without undue delay and, where required by law, within 72 hours.

Hosting & Subprocessors: Customer Data is hosted on cloud infrastructure in [specify region]. Provider will maintain a list of subprocessors at https://aswar.io/subprocessors.

9. Service Availability & SLA

Paid plans include the following uptime commitments:

• Scale: 99.9% monthly uptime.
• Premium: 99.99% monthly uptime.

Uptime is calculated as: (Total minutes in month − downtime minutes) / Total minutes in month. Exclusions include scheduled maintenance, customer-caused issues, force majeure, and third-party outages. SLA remedies (service credits) are described in the SLA: https://aswar.io/sla.

10. Warranties & Disclaimers

Provider warrants the Services will substantially conform to published documentation. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT OTHER WARRANTIES.

11. Termination

• Either party may terminate prior to renewal with 30 days’ notice.
• Provider may suspend or terminate immediately for material breach (including non-payment).
• Upon termination, Customer must stop using Services. Provider retains Customer Data for 30 days to allow export, then may delete permanently.

12. Indemnification

• Customer: Indemnify Provider against third-party claims from Customer’s use or breach of this Agreement.
• Provider: Defend Customer against claims alleging Services infringe third-party IP rights, subject to exclusions.

13. Limitation of Liability

Provider’s total liability under this Agreement will not exceed fees paid by Customer in the prior 12 months. Neither party is liable for indirect, incidental, special, punitive, or consequential damages to the extent permitted by law.

14. Amendments

Provider may update this Agreement by posting revised terms at https://aswar.io/service-agreement. Continued use after notice constitutes acceptance.

15. Governing Law & Dispute Resolution

Governed by Tunisia law. Parties consent to courts of [City, Tunisia], except injunctive relief may be sought elsewhere if necessary.

16. Miscellaneous

• Entire Agreement: This Agreement and referenced documents constitute the entire agreement.
• Severability: Invalid provisions do not affect the remainder.
• Assignment: Customer may not assign without consent; Provider may assign to successor in a sale.
• Notices: Notices to Provider should be sent to legal@aswar.io or registered address.
• Force Majeure: Neither party is liable for delays beyond reasonable control.

Contact: Cloud Commit Software Solution SUARL (ASWAR), contact@aswar.io, https://aswar.io